Craze Dog Training Terms and Conditions

Training methods and kit: We use positive reinforcement only. We never use aversive training methods. This includes anything that could cause your dog fear, pain or anxiety. We do not allow any aversive training equipment nor work with any clients who wish to use these, including choke chains, prong collars and shock / e-collars.

Consistency of training: Training and behaviour management needs time, consistency, repetition and patience. During the training session(s) with us, you agree that you will not work with any other trainers. If you do work with other trainers, there may be a lack of consistency in applying the training and this may impact negatively on your results, for which we will not be held responsible.

Registration, Fees & Payment: This form must be completed and signed before any training classes / workshops / online consultations start. Payment is to be paid in full at the time of booking, using the online payment facilities or bank transfer in order to secure their booking. All payments, including deposits and block bookings, are non-transferable and non-refundable.

Cancellations: To maintain high levels of service, we are unable to offer a credit or refund within 48 hours of your session. Cancellations in advance of 48 hours will be credited towards a future session, but no refunds will be offered or given. In the case of cancellation on our part, you will be contacted by phone and/or email and the session will be rescheduled. No-shows will not be refunded or credited.

Your responsibilities: You are solely responsible for the actions and behaviours of your dog(s) at all times. By registering with us, you agree to this, and, as such, agree that you assume full legal, moral, and financial responsibility for all actions and behaviours of your dog and agree to assume all risks involved.
Image usage: Photographs and/or video footage may be taken of your dog(s) during training. You give permission for any resulting photographs or video containing images of your dog(s) to be used for advertising, educational material, or promotional purposes.

Additional advice: Opinions given by us on matters outside of core services (for example, but not limited to, diet, nutrition and vaccines) are personal opinions only. For any and all health queries please consult your vet. We are happy to refer you to a vet should you require.